FREQUENTLY ASKED QUESTIONS

WHAT IS DOMICILIARY CARE?

Also known as home care, or care at home, domiciliary care is a range of services provided in the comfort of a individual's own home providing support in maintaining their Independence.

DO I HAVE A SAY IN MY CARE PACKAGE?

Yes definitely. At every opportunity we will involve you in all aspects of your care package. We ensure we meet your own needs and tailor everything individually to you.

WHAT IS THE MINIMUM PACKAGE I CAN HAVE?

We always carry out a full assessment. Our assessment is explained to you with details of what you need and times you require. We are flexible, it is your choice.

WHAT IF I AM NOT HAPPY?

Our clients and their families will have met the Care Manager on a number of occasions before the care package is put In place and their full contact details will be available. You will be provided with our detailed complaints procedure within the service user guide in case you have any concerns. Any problems will be dealt with as soon as possible.

WHAT HAPPENS IF MY NEED REQUIREMENTS CHANGE?

Through regular reviews and assessments we can monitor any changes in your needs and requirements. However if at any point you wish to amend your care package then just let us know and we will do everything we can to assist you.

ARE ALL STAFF DBS (DISCLOSURE AND BARRING SERVICE) CHECKED AND REFERENCES PROVIDED?

Yes, everyone who works for the company has got an up to date DBS and all references.